Shipping policy
Shipping Policy
Last updated: 13 August 2026
BioMirco is the trading name of Undercover Genius Ltd. This Shipping Policy explains where we deliver, delivery charges, processing times, tracking, and what to do if there is a problem with your delivery.
1. Where We Ship
We currently deliver to addresses within the United Kingdom, including:
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England
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Scotland
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Wales
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Northern Ireland
We do not currently offer international delivery outside the United Kingdom.
2. Delivery Charges
Free tracked delivery is available on all UK orders with no minimum spend.
Orders are sent using Royal Mail or another suitable tracked courier service.
The available delivery service may vary depending on the destination, order, and courier availability.
3. Order Processing
Most orders are processed and dispatched within 1 working day.
Orders placed before 12:00 noon Monday to Friday will normally be processed for dispatch on the same working day.
Orders placed after the daily cut-off time, at weekends, or on UK bank holidays will normally be processed on the next working day.
Processing times may occasionally be affected by unusually high order volumes or circumstances outside our reasonable control.
4. Delivery Times
Once an order has been dispatched, tracked UK delivery typically takes 2–4 working days.
Most orders arrive within approximately 3 working days, but delivery times can vary depending on the destination and courier.
Delivery times are estimates and are not guaranteed delivery dates.
During particularly busy periods, including December and UK bank holidays, or in circumstances such as severe weather or courier disruption, deliveries may take longer than usual.
5. Order Tracking
Once your order has been dispatched, we will normally send you an email containing tracking information.
You can use the tracking link provided to monitor your parcel's progress.
Please check your tracking information before contacting us about a delivery that appears to be delayed.
6. Subscribe & Save Deliveries
Where Subscribe & Save is available, subscription orders are normally processed on a monthly cycle based on the schedule selected when the subscription is created.
Subscription orders receive the same free UK delivery as one-off orders.
Where available through your account, you may change the delivery date, skip a delivery, pause the subscription, or cancel the subscription.
You can also contact us at hello@biomirco.com for assistance with your subscription.
7. If Your Parcel Has Not Arrived
If your order has not arrived within the expected delivery period:
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Check the tracking information provided in your dispatch email.
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Check whether the courier has left the parcel with a neighbour or in a designated safe place.
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Check whether the parcel is being held at a local delivery office or collection point.
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If 7 working days have passed since dispatch and you have still not received your order, contact us at hello@biomirco.com with your order number.
We will investigate the delivery with the relevant courier and, where appropriate, arrange a replacement or refund.
8. Damaged Deliveries
If your parcel arrives damaged, please contact us as soon as reasonably possible at hello@biomirco.com.
Where possible, provide photographs of the damaged packaging and products together with your order number.
We will investigate the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.
Any request to report damage promptly does not affect your statutory consumer rights.
9. Incorrect or Incomplete Delivery Address
Please check your delivery address carefully before completing your order.
Before Dispatch
If you notice that your address is incorrect or you need to cancel your order, contact us as soon as possible at hello@biomirco.com.
We will make reasonable efforts to update or cancel an order before it is dispatched, but we cannot guarantee that a request received after an order has been placed can be completed in time.
After Dispatch
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
If a parcel is returned to us because it could not be delivered, please contact customer support so that we can determine the appropriate next step in accordance with our Returns & Refunds Policy and applicable consumer law.
10. Delivery Delays
We are not responsible for delays caused by circumstances outside our reasonable control, including:
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Severe weather
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Courier disruption
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Postal service disruption
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UK bank holidays
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Strikes
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Transport disruption
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Unexpected operational or logistical issues
We will nevertheless make reasonable efforts to assist you when a delivery is delayed.
11. Returns
Our Returns & Refunds Policy explains the conditions and procedure for returning products.
For eligible unopened and unused products, BioMirco provides a 60-day return period from the date of receipt, subject to the conditions set out in our Returns & Refunds Policy.
For hygiene and safety reasons, opened or partially used food supplements may not be eligible for return under our extended 60-day commercial return policy.
Nothing in this Shipping Policy affects your statutory consumer rights.
12. Contact Us
If you have questions about delivery or need assistance with an order, please contact us.
Undercover Genius Ltd trading as BioMirco
Company Number: 14013075
VAT Number: GB 455 0402 22
Registered Office:
2nd Floor, College House
17 King Edwards Road
Ruislip
London HA4 7AE
United Kingdom
Email: hello@biomirco.com
Phone: +44 781 203 2202
Business Hours: Monday–Friday, 9:00am–5:00pm GMT
We aim to respond to customer enquiries within 1 working day, Monday to Friday.