Payment Policy

Effective Date: 13 August 2026

BioMirco is the trading name of Undercover Genius Ltd. We aim to provide a secure and straightforward payment experience for customers purchasing products through biomirco.com.

This Payment Policy explains the payment methods we accept, how payments are processed, and what happens if a payment cannot be completed.

1. Accepted Payment Methods

Depending on availability at checkout, we may accept:

• Visa

• Mastercard

• American Express

• Maestro

• Apple Pay

• Google Pay

• Shop Pay

• Other payment methods displayed at checkout

The payment methods available to you will be shown during checkout.

2. Payment Processing

Payments are processed through our authorised payment service providers and checkout systems.

When you submit an order, you authorise the applicable payment provider to process the payment for the total amount shown at checkout.

We do not intentionally store complete payment card details on our own systems. Payment information may be securely processed by the relevant third-party payment provider in accordance with its own security and privacy requirements.

3. Currency

Unless otherwise stated, all prices displayed on biomirco.com are in British Pounds Sterling (GBP/£).

4. VAT and Taxes

Where applicable, prices displayed on our website include UK VAT.

Any applicable taxes, delivery charges, or other costs that form part of your purchase will be displayed before you complete your order.

VAT Number: GB 455 0402 22

5. Payment Authorisation

When you place an order, you authorise us and our payment provider to process the payment for the amount shown at checkout.

An order may only be processed once payment has been successfully authorised.

If payment cannot be authorised, your order may not be accepted or processed.

6. Pricing Accuracy

We make reasonable efforts to ensure that product prices and other information displayed on our website are accurate.

If we identify an obvious pricing or technical error before your order is dispatched, we may contact you to confirm whether you wish to proceed at the correct price.

If an order is cancelled because of a pricing error after payment has been taken, we will arrange a refund of the amount paid using the original payment method.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation by email containing relevant order information.

If you do not receive an order confirmation or believe that your payment has been completed but your order has not been confirmed, please contact our customer support team.

8. Failed or Declined Payments

If your payment is declined or cannot be completed, you may:

• Check that your payment details are correct.

• Contact your bank or card provider.

• Try another payment method available at checkout.

• Contact BioMirco customer support if you need assistance.

An order will not normally be processed until the required payment has been successfully authorised.

9. Fraud and Payment Security

To protect our customers and our business from fraud and unauthorised transactions, orders may be subject to automated or manual security checks.

Where reasonably necessary, we may request additional information or verification before processing an order.

We may cancel or refuse an order where we reasonably suspect fraud, unauthorised payment activity, or another security concern.

If an order is cancelled after payment has been received, any applicable refund will be processed to the original payment method, subject to our legal obligations and the payment provider's procedures.

10. Refunds

Where a refund is approved under our Returns Policy, Cancellation Policy, or applicable consumer law, the refund will normally be issued to the original payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For information about eligibility for refunds and returns, please refer to our Returns Policy.

11. Payment Provider Security

Payment processing may involve third-party payment service providers.

These providers may apply their own security checks, authentication requirements, terms, and privacy policies.

We recommend reviewing the relevant provider's terms where applicable.

12. Contact Us

If you have questions about payments, an order, or a payment that appears to have failed or been charged incorrectly, please contact us.

Undercover Genius Ltd trading as BioMirco

Company Number: 14013075
VAT Number: GB 455 0402 22

Registered Office:
2nd Floor, College House
17 King Edwards Road
Ruislip
London HA4 7AE
United Kingdom

Email: hello@biomirco.com
Phone: +44 781 203 2202
Business Hours: Monday–Friday, 9:00am–5:00pm GMT