Refund policy
Returns & Refunds Policy
Last updated: 13 August 2026
At BioMirco, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how to request a return, when refunds are available, and how refunds are processed.
BioMirco is the trading name of Undercover Genius Ltd.
1. Our 60-Day Returns Policy
For eligible products, you may request a return within 60 days from the date you receive your order.
To qualify for our extended 60-day return policy, products should be:
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Unopened
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Unused
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In their original packaging
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In a condition suitable for resale
Our 60-day return policy is an additional commercial benefit provided by BioMirco and does not affect or replace your statutory consumer rights.
2. Your Statutory Cancellation Rights
If you are a UK consumer purchasing online, you may have a statutory right to cancel your order under the Consumer Contracts Regulations 2013.
Subject to applicable legal exceptions, the statutory cancellation period generally begins when you receive the goods and provides a 14-day period in which to notify us that you wish to cancel.
After notifying us of cancellation, the goods should generally be returned within the applicable legal timeframe.
You may be responsible for return postage where permitted by law.
Our 60-day return policy provides an additional period beyond the statutory cancellation period for eligible unopened and unused products.
Nothing in this policy limits or removes your statutory consumer rights.
3. How to Request a Return
To request a return, email:
Please include:
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Your order number
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The product you wish to return
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The reason for the return, where applicable
We will provide return instructions and the appropriate return address.
Please contact us before sending products back so that we can identify and process your return correctly.
4. Return Shipping
For voluntary returns under our 60-day commercial return policy, the customer is generally responsible for return postage.
We recommend using a tracked delivery service and keeping proof of postage until your return has been received and processed.
Where a product is faulty, damaged, incorrect, or otherwise requires a remedy under applicable consumer law, BioMirco will arrange or reimburse reasonable return costs where required.
5. Opened or Partially Used Products
For hygiene, safety, and product-integrity reasons, opened or partially used food supplements are generally not eligible for return under our 60-day commercial return policy.
Certain products may also be excluded from statutory cancellation rights where an applicable legal exception applies, including products that cannot be returned for health protection or hygiene reasons after being unsealed.
If you have opened a product and are unhappy with it, please contact us at hello@biomirco.com. We will review the circumstances and explain the options available to you.
6. Damaged, Faulty, or Incorrect Products
Please check your order when it arrives.
If you receive a product that is:
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Damaged
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Faulty
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Incorrect
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Different from the product you ordered
please contact us as soon as reasonably possible at:
Where possible, include your order number and photographs showing the product and packaging.
We will investigate the issue and, where appropriate, arrange a replacement, refund, or another appropriate remedy in accordance with applicable consumer law.
We encourage customers to contact us promptly so that we can resolve delivery or product issues efficiently. Any request to report an issue within a particular period does not remove or restrict your statutory rights.
7. Refunds
Once an approved return has been received and assessed, we will normally process the refund to the original payment method.
We aim to process approved refunds within 10 working days after receiving and checking the returned product.
After we issue the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
8. Refund Deductions
Where permitted by applicable law, a refund may be reduced if returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics, and functioning.
No deduction will be made where the law requires a full refund.
9. Delivery Charges and Refunds
Where you exercise a statutory cancellation right, applicable delivery charges will be refunded in accordance with the Consumer Contracts Regulations 2013.
Where a customer chooses a more expensive delivery method than our standard delivery option, we are not required to refund the additional cost where permitted by law.
For voluntary returns under our 60-day commercial return policy, the original delivery charge may be treated in accordance with the terms of that policy and applicable law.
10. Subscribe & Save
You may pause, skip, or cancel a Subscribe & Save subscription where the relevant functionality is available through your account or by contacting:
If a subscription order has already been processed or dispatched before cancellation takes effect, that order may still be delivered.
Eligible subscription orders remain subject to the same applicable cancellation, return, refund, and statutory consumer rights described in this policy.
11. Returns That May Not Qualify
A return may not qualify for our extended 60-day commercial return policy where:
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The product has been opened or used.
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The product is not in its original condition.
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The product is missing essential packaging.
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The return is outside the 60-day return period.
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The product falls within a statutory exception to cancellation rights.
This does not affect any legal rights you may have in relation to faulty, defective, incorrectly supplied, or misdescribed goods.
12. If You Have a Problem With Your Order
If you are unhappy with your order, please contact us before taking further action.
We aim to resolve customer issues fairly and efficiently and will explain the options available based on the circumstances of your order and your legal rights.
13. Contact Us
For returns, refunds, damaged products, incorrect orders, or other customer support enquiries:
Undercover Genius Ltd trading as BioMirco
Company Number: 14013075
VAT Number: GB 455 0402 22
Registered Office:
2nd Floor, College House
17 King Edwards Road
Ruislip
London HA4 7AE
United Kingdom
Email: hello@biomirco.com
Phone: +44 781 203 2202
Business Hours: Monday–Friday, 9:00am–5:00pm GMT